Listen to the following short conversations twice and fill in the blanks with the words you hear.
| 1) | Man: | Hello. Gary Black speaking. May I have a(n) word with Ava? |
| Woman: | Hang on a moment, please. | |
| 2) | Woman: | Good morning, Michael Wang's office. Who's speaking? |
| Man: | Good morning, Oliver Tong from Angel Toy. | |
| 3) | Man: | Hello, is Linda there? |
| Woman: | Sorry, she's out. Would you like to leave a message or will you ring back later? | |
| 4) | Man: | Could you put me through to extension 891, please? |
| Woman: | Certainly, please hang on a(n) minute. | |
| 5) | Woman: | Sorry, I must ring off now. I've got a call on the other line. |
| Man: | All right. Bye. |